Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–10 business days after a 1–2 business day handling window, so most orders arrive within 6–12 business days of being placed. Orders placed before 12:00 PM ET ship the same business day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. We offer free Standard Shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii. Please note the $75 free shipping threshold does not apply to AK/HI orders, and delivery can take 7–14 business days due to additional carrier transit time.

Question 4

How do I track my order?

Accepted Answer

Visit our Track Order page and enter the email address and order code from your confirmation email to see real-time status.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal. We do not store your card details on our servers.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Email us with your order code to start a return.

Question 7

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.

Question 8

Can I exchange an item for a different size or color?

Accepted Answer

The fastest way to exchange is to return your original item for a refund and place a new order for the size or color you want, so you are not waiting on the return to process first.

Question 9

What if my order arrives damaged or wrong?

Accepted Answer

Email us within 7 days of delivery with your order code and a photo of the issue. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Question 10

Can I cancel or change my order after placing it?

Accepted Answer

Contact us within 2 hours of placing your order and we will do our best to update or cancel it before it enters processing. Once an order has shipped, it can no longer be changed.

Question 11

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 12

What sizes do you carry?

Accepted Answer

We stock a wide size range across all categories — most adult styles run from XS through 2XL, and kids' items are sized for growing kids from toddler through pre-teen. If you are unsure about fit, contact us and we will help you choose a size.

Question 13

How should I care for my clothing?

Accepted Answer

Most items are machine washable in cold water on a gentle cycle; check the care label sewn into each garment for specific instructions. Formal gowns and sequined pieces should be spot-cleaned or dry-cleaned to preserve embellishments.

Question 14

Do you offer bulk or group discounts for events?

Accepted Answer

Yes. If you are outfitting a group for a graduation, wedding, or family event, email us at support@nanaclothingaccessories.us and we will work with you on pricing for larger orders.

Question 15

Is checkout secure?

Accepted Answer

Yes. All payments are processed through PayPal with SSL encryption, and we never store your full payment card details on our servers.

Question 16

Can I return an item I bought online at your Brooklyn store?

Accepted Answer

Yes. Online orders can be returned by mail or brought in person to our Avenue N location within the same 30-day return window.

Question 17

Do you restock sold-out items?

Accepted Answer

We restock popular styles regularly, especially during prom and graduation season. Email us and we can let you know when a specific size or item is back.

Frequently Asked Questions